Our products are only for our furry friends and is not intended for humans to use. Please keep the product out of children’s reach.
We offer $3.99 flat rate ground shipping for all US domestic orders. If you'd like expedited shipping you will have the option to upgrade upon checking out (additional charges apply).
Further, we proudly offer FREE SHIPPING for our subscribe and save friends and orders over $50.
Standard shipping is 5-8 days. If you need your package to arrive sooner please choose one of our expedited shipping options upon checking out.
Please email us at hello@felixandfetch.com to find out your order status!
Please email us at hello@felixandfetch.com and we will investigate this for you!
We pride ourselves on creating products to the highest of standards, but we understand that sometimes pets can be picky.
That's why we offer up to a 90-Day, Money Back Guarantee. No questions asked. If your product is unopened and you’d like to return it for a refund please mail to the below address:
ATTN: RETURNS - Felix + Fetch
10701 Abercorn St.
Unit 61553
Savannah, GA 31419
To expedite the refund process, once you have posted the package you can email us the tracking number, and we will process the full refund immediately.
If the package is opened or you’d like an expedited refund, we can offer you an immediate 30% refund should you wish to keep the product and share it with friends or family. Please email us at hello@felixandfetch.com.
Please return your empty bottles or any unused products to the address below within 90 days.
ATTN: RETURNS - Felix + Fetch
10701 Abercorn St.
Unit 61553
Savannah, GA 31419
Please contact hello@felixandfetch.com as soon as possible if you need to make a change to your order. We will do our best to accommodate your request however there is no guarantee that any changes can be made once an order is placed.
Contacting our customer service team is easy! Please send us an email: hello@felixandfetch.com.
All our products are made here in the USA.
Subscribe & Save takes all the guesswork away. Simply select your favorite products to auto-ship and they will arrive at your door every month or whatever you set the frequency at without having to re-order! Plus Felix + Fetch subscribers save 20% on our subscribe and save option!
It is very simple to change your shipping date or delay your subscription. To modify your subscription please contact our customer support via email at hello@felixandfetch.com.